Credit Union Rockets to Top 15 in FMSI's Teller Management System (TMS) Client Comparison Ranking

Located in Maryland, MAFCU was able to improve their branch efficiencies with TMS by staffing the right number of tellers during the right times – and ultimately reached the top 15 in the FMSI Comparative Benchmark Report.

Alpharetta, GA (PRWEB) December 14, 2010

Financial Management Solutions, Inc. (FMSI) is pleased to announce Mid-Atlantic Federal Credit Union’s (MAFCU) recent successes with the FMSI Teller Management SystemTM (TMS). Located in Maryland, MAFCU was able to improve their branch efficiencies with TMS by staffing the right number of tellers during the right times – and ultimately reached the top 15 in the FMSI Comparative Benchmark Report.

With the help of TMS, MAFCU was able to successfully increase their productivity by 45 percent year-over-year (average transactions per hour). TMS highlights the critical metrics for MAFCU’s management team, such as, their teller excess waiting for work percentage. With these reports they were able to gauge, on a monthly basis, how their specific scheduling changes were impacting their workforce optimization performance goals - and as a result they were able to adjust different variables like teller coaching and part-time utilization.

MAFCU’s sustained workforce optimization efforts, has eventually led to a dramatic improvement in their rank on the FMSI Comparative Benchmark Report from 68th from May 2009 to 13th as of October 2010. Ranking from high to low the FMSI TMS client institutions, the FMSI Comparative Benchmark Report is sent out monthly by FMSI and consists of four proprietary workforce optimization data sets. The VP/COO of MAFCU, Anthony Johnson, described his experience with this report by stating, “We cherish receiving FMSI’s ranking report, because it shows an invaluable direct ongoing comparison to our peers.”

About Mid-Atlantic Federal Credit Union

Mid-Atlantic Federal Credit Union (MAFCU) is a not-for-profit financial cooperative that serves individuals who live, work, worship or attend school in Montgomery County, MD. A $5 deposit into a savings account is a "share" in the Credit Union, which means you become a member and owner of our credit union. For more information, please go to http://www.mafcu.org.

About Financial Management Solutions, Inc. (FMSI)

Located in Atlanta, GA and established in 1990 FMSI provides easy-to-use, yet sophisticated, business intelligence systems – The Teller Management System™ (TMS), The ContactCenter Management System (CMS) and The Lobby Tracking SystemTM (LTS) – that allow you to manage and staff to meet service and sales needs like never before. We offer you the ability to schedule your team throughout your branch network and to manage them through easy to read color graphics and succinct management reports.

FMSI provides performance management information exclusively with financial institutions of all sizes. Visit the company’s Web site at http://www.fmsi.com or call 877.887.3022, to schedule a complimentary online demonstration of any of our products.

Please also download the free FMSI white paper by clicking on the following link: http://www.fmsi.com/TMS2.php

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For the original version on PRWeb visit: http://www.prweb.com/releases/prweb2010/12/prweb4873004.htm