CME Delivers Enhanced Customer Service Through Web 2.0 Technology From NewsGator
COLUMBUS, OH--(www.allCUnews.com [1] - March 3, 2008) - CME Federal Credit Union today announced that the company is implementing a host of Web 2.0 and social computing tools to improve overall employee collaboration and enhance customer service.
Serving Franklin County since 1935, CME Federal Credit Union is a thriving business focused on customer service and success. Using a variety of Web 2.0 tools within the company, including NewsGator's Social Sites along with Microsoft's SharePoint Server 2007, CME will implement a new corporate-wide portal to better serve its members by enabling advanced, online collaboration between employees.
With Social Sites and SharePoint Server 2007, the credit union's employees can now tap into an intelligent social network similar to Facebook and MySpace, but optimized for the corporate environment. The social network enables employees to see what colleagues are working on and make easy connections between people, departments and project groups. By giving employees a place to organize and connect, they can communicate around business interests as well as collaborate on projects and more easily share customer feedback and suggestions.
Within the new CME portal, employees can also track member concerns through a number of social media tools, including tags and tag clouds, which give customer service managers and the management team real-time insight on member information and questions. This real-time view of customer feedback enables the CME team to immediately involve the right internal resources to more quickly resolve member concerns and answer member questions.
"We are dedicated to the success of our credit union members, and using the latest Web 2.0 technologies was a natural next step to ensure that we stay connected to our members and encourage better collaboration within the company," said Joe Toth, AVP of Information Technology with CME Federal Credit Union.
About CME Federal Credit Union
CME Federal Credit Union serves nearly 26,000 members and manages more than $158M in assets. Based in Columbus, Ohio, CME was established to serve firefighters, police, and other city, county, and municipal employees. In 2002 CME was awarded a community charter from the National Credit Union Administration and since that time the credit union has expanded to serve all individuals that live, work, worship, volunteer or attend school in Franklin County, Ohio. CME's mission is delivering banking solutions that build valued relationships with its members. CME provides the financial tools to take members' lives from good to great. For more information visit www.cmefcu.org [2].
Contact Information:
Jacquie Ayres
CME Federal Credit Union
614-222-3352
jayres@cmefcu.org [3]
Laura Farrelly
NewsGator
303-552-2046
lauraf(at)newsgator(dot)com
Links:
[1] http://www.allCUnews.com
[2] http://www.cmefcu.org
[3] mailto:jayres@cmefcu.org
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